What is Dynamic Number Insertion?

Dynamic Number Insertion (DNI) is a marketing tool used to track phone calls generated from your website or online ads.

The Convirza Free Call Audit: How It Works

Convirza offers a free service to help businesses improve customer service through mystery shopping phone calls.

Convirza: 20 Years of Call Tracking and Conversation Analytics®

Convirza is a company with over 20 years of experience in call tracking and Conversation Analytics® technology.

Call Tracking Definition and Benefits

Call tracking reveals which ads drive customer calls, offering valuable insights to refine marketing strategies and improve ROI.

What is a Vanity Number? (2023)

Discover how vanity numbers can boost brand recognition, drive customer engagement, and increase inbound calls.

Call Recording for Business & 24 Super Helpful Uses

Explore the pivotal role of call recording in enhancing business communication, customer service, and team performance.

Client Success Story of a 200-Store Tire Chain

Tire store chain transformed customer service with Convirza, achieving 95% accuracy in call scoring and reducing monthly costs by $100,000.

Be Vain With Vanity Numbers

Vanity number is a memorable word or pattern of numbers that can be easily recalled by customers. Worked a local area code or 800 number.