Let your patients know their wellness is a priority from the moment they connect with your practice. Use Convirza’s advanced healthcare call tracking and analytics solutions to increase appointment setting, reduce no-shows, and help your patients take a more proactive approach to their health.
Use reliable data to sharpen your messaging, zero in on the most effective campaigns, ads, and keywords, and connect more closely with patients during their calls to your practice. End-to-end, HIPAA-compliant healthcare call tracking and insights from Convirza help you provide more personalized messaging and care to every patient.
Call Tracking
Conversation Analytics®
Opportunity Assistant
Caller Privacy
Call Tracking
A vast number of patients use phone calls to book appointments. Discover which of your ads, keywords, and marketing campaigns prompt action so you can direct more of your budget toward campaigns that work. Convirza’s straightforward call-tracking solution helps healthcare organizations improve marketing ROI by revealing which messaging and media placements resonate with patients.
Use your existing numbers. Or, we can supply local, toll-free, and/or vanity numbers.
Real-time alerts and notifications
Keyword, website, and paid search attribution tracking
User-friendly tracking dashboard
Conversation Analytics®
Book more appointments, answer more questions, and help your patients get the necessary answers. Convirza’s sophisticated, secure Conversation Analytics solution uses AI-powered natural language speech recognition to evaluate language and tone of voice on each call, enabling call center agents to respond more effectively at the moment.
Dozens of out-of-the-box indicators, plus customizable indicators
Speech pattern recognition
HIPAA-compliant call recordings you keep for life
Industry-leading call language library
Opportunity Assistant
Take a more proactive approach to following up with patients and helping them follow through with care. Convirza’s Opportunity Assistant relies on artificial intelligence to identify callers who did not complete an action (e.g., book an appointment) and then triggers automated alerts for follow-up. Dramatically increase the efficiency of front office and call center staff by using Opportunity Assistant to reconnect with patients immediately.
Dozens of out-of-the-box indicators, plus customizable indicators
Automatic call scoring
HIPAA-compliant call recordings you keep for life
Automatic email or text message alerts prompt call agent follow-up
Caller Privacy
Ensure compliance with HIPAA regulations and protect Personally Identifiable Information (PII) using Convirza’s Caller Privacy solution for your patient call center. Caller Privacy provides granular control of caller information and HIPAA call recording, enabling your organization to monitor and track information privacy and control access to who can listen, email, or otherwise access calls.
User-level security controls
Data redundancy and multi-site server architecture
User Access and Audit logging
Caller ID masking
Today’s healthcare organizations are tasked with taking more proactive action to attract and retain patients. Convirza helps you maximize your marketing spend and make every patient communication count.
Determine which of your ads, media buys, keywords, and campaigns generate results. Shift your focus to the marketing channels most likely to bring in patients.
Unleash the power of real-time, reliable data to streamline your marketing spend on ads, campaigns, and keywords that drive conversions.
Convirza’s secure call tracking and analytics solutions comply with all HIPAA regulations. Information is secure, always protected, and only available to authorized users.
Use AI-powered technology to surface when patients use action/intention language but fail to follow through. Retain momentum by automatically triggering alerts to prompt follow-up with patients.
Provide your call center agents with key information during and immediately after calls to help them focus more attention on callers and respond to patients’ needs in real-time.
Collect and analyze data on patient needs and preferences, so you can tailor care offerings and messaging to resonate more strongly.
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