Don’t Let Bad Calls Deflate Your Business. Convirza AI Helps Major Tire Retailer Analyze 100% of Calls.
by Convirza
June 27, 2024
by Convirza
Table of Contents
Let’s Talk Data:
monthly calls analyzed
0
Labor Costs Savings
$0
Scorecard accuracy
0%
Monthly Expense Reduction
0%
The Results Speak Volumes
A leading tire chain with over 200 locations across the eastern United States faced the monumental task of managing 500,000 monthly calls. Their manual scoring system only managed to cover 4% of calls with an 85% accuracy rate. This wasn’t sufficient for their standards of quality and reliability.
The Challenge:
The tire chain needed a solution to score all calls accurately, which was crucial for assessing marketing effectiveness and ensuring consistent customer experiences across all stores.
Store managers are already swamped with solving customer problems and managing daily operations. They can’t possibly listen to every phone call to ensure quality. Missed bad calls can lead to unhappy customers and negative Google reviews, which no one wants.
The Solution:
By partnering with Convirza, the tire chain implemented a state-of-the-art call analytics platform that revolutionized their operations. Convirza’s Sales Optimization platform enabled real-time data analysis and scoring for every incoming call, significantly improving their previous capabilities with a 95%+ accuracy rate.
Transform Your Operations
Turn Phone Calls into Data: Convirza’s AI transforms every call into precise, actionable data.
Real-Time Data Analytics: Score every call with over 95% accuracy, providing instant, reliable insights.
Custom AI Tuning: Tailor the AI to your specific business needs. Create custom scorecards based on what drives positive results for you.
Actionable Suggestions: The AI suggests improvements, so managers can avoid emotional discussions about performance.
With Convirza’s AI, store managers get a clear picture of what’s happening on their phone lines without listening to every call. This keeps customers happy and reduces the risk of negative reviews.
Why Settle for Less?
Convirza’s AI changes the game, turning every phone call into valuable data. With Convirza, you’re not just managing calls; you’re optimizing your entire operation. Score every call, improve customer satisfaction, and see significant cost savings.
Get Started with Convirza Today
Harness the power of Convirza’s AI and experience the transformation. The benefits are clear, the results are proven. Elevate your business with Convirza’s call analytics, tailor it to your unique needs, and see the difference for yourself.
