Top 7 Benefits of a Convirza Mystery Shopper Call:

1. Unbiased Evaluation: Objective performance review.

2. Training Insights: Identifies training needs.

3. Customer Satisfaction: Ensures high service standards.

4. Best Practice Assessment: Evaluates alignment with proven phone sales techniques.

5. Performance Boost: Motivates agents to excel.

6. Actionable Feedback: Provides specific improvement insights.

7. Benchmark Comparison: Measure results against our benchmark standards derived from analyzing millions of calls in our extensive database.

The Process:

Request Your Free Mystery Shopper Call Audit: Simply fill out the form..

Script Selection: You have two options for the mystery shopper’s script:

1. Use Your Script: Provide Convirza with a specific script you want the mystery shopper to follow during the call. This script can outline the scenario and questions you want the representative to address.
2. Use Convirza’s Script: Convirza has developed industry-specific scripts based on their analysis of millions of calls. They can choose a script tailored to your business type.

The Mystery Call: A Convirza agent will call your business, posing as a potential customer. They will follow the chosen script and interact with your customer service representative.

Call Scoring and Report: After the call, Convirza will analyze it based on industry benchmarks and their experience with over a million calls.

They will score the call on key metrics like:

• Appointment Setting: Did the representative successfully schedule an appointment?
• Sales Conversion: Did the conversation lead to a sale or quote request?
• Customer Service: Did the representative greet the caller appropriately, ask for their information, and address their concerns?

Receive Your Results: Convirza will provide you with a detailed report outlining the call score, the identified strengths and weaknesses, and actionable recommendations for improvement.

Is a Call Audit Right for You?

If you’re looking to improve your customer service, boost sales, and gain a competitive edge, a Convirza Mystery Shopper Call Audit is a valuable tool. This free service allows you to assess your current performance and identify areas for improvement and opportunities to increase your ROI.